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TERMS & CONDITIONS
Purchased Gift Voucher is only redeemable during the period of the selected promotion’s validity duration, which may be different for each offers and to be communicated under each promotion category. Voucher expires after the date of the event and cannot to be transferable or exchangeable with any other promotions if guest cannot utilize within the validity duration. Any offer with no certain validity, to be consider as twelve (12) months from the date of purchase; such as monetary gift vouchers and luxury accommodation gift vouchers. After the lapse of twelve (12) months from the date of purchase, this voucher will be out of use.
Please quote the Gift Voucher’s unique ID code when booking. Any and all bookings must be cancelled with at least 48-hours notice. No-shows forfeit the Gift Voucher to the extent of the value of the treatment booked. Redemption only on presentation of individual printed Gift Voucher(s).

Reservations: bookus.dubai@raffles.com | (+971) 4 314 9777.

Raffles Spa: spa.dubai@raffles.com | (+971) 4 314 9870.

Restaurants & Bars: dining.dubai@raffles.com | (+971) 4 324 8888.

Customers with Monetary Gift Vouchers are please requested to visit reception to open an equal amount credit account. All Monetary Gift Vouchers must be fully redeemed on the same day, if any value remains on the voucher this amount will be forfeited & no cash and/or return will be available. Any additional spend above the voucher value to please be paid on checkout.
This Gift Voucher features a unique reference ID code, may not be exchanged for cash, will not be replaced if lost, and is non-transferable. Subject to experience availability. Terms & Conditions apply & subject to change.
FREQUENTLY ASKED QUESTIONS
This will vary based on the Business Corporate Policy and Country Consumer Protection Act, please check “Terms & Conditions” section above.
All Gift Vouchers are delivered via email and include the PDF design of your choice with a unique purchase code. You can choose to deliver on a specific date or immediately.
Addons are either Service or Retail Product enhancements that are optional and can be included with your Gift Voucher purchase. Retail Products (Physical) will be gifted to your recipient on the day they book to redeem their Gift Voucher.
All purchases are done through our Secure Payment Gateway Provider “SecurePay”. We accept Debit & Credit Cards.
You can enter your unique Coupon Code on the CheckOut Page and this will automatically be applied to your Cart before Payment.
PRIVACY & DATA PROTECTION
Please click on the following link to view our Privacy Policy.
This website is GDPR compliant, should you want to delete your account and customer information please contact support@hospitalitypro.software.